1. Overview
At StackGrowth, we stand behind the quality of our services. This policy outlines our refund and cancellation procedures to ensure transparency and customer satisfaction.
2. Trial Period Policy
2.1 £1 Weekly Trial
- 7-day trial period for new customers
- Cancel anytime during the trial period
- If cancelled during trial, you will not be charged the monthly subscription fee
- Trial services (300 followers) are non-refundable but will remain on your account
- Only one trial per customer/household
2.2 Trial Cancellation
To cancel your trial:
- Contact us at least 24 hours before trial expiration
- Email: support@stackgrowth.com
- Include your account email and cancellation request
- Cancellation confirmation will be sent within 24 hours
3. Subscription Cancellation
3.1 How to Cancel
You can cancel your subscription at any time by:
- Emailing support@stackgrowth.com
- Using the cancellation link in your account dashboard (when available)
- Contacting customer support via live chat
3.2 Cancellation Effective Date
- Cancellations take effect at the end of your current billing period
- You retain access to services until the end of the paid period
- No partial refunds for unused portions of monthly subscriptions
- Lifetime refill guarantee continues for previously delivered services
4. Refund Eligibility
4.1 Eligible Refund Scenarios
Refunds may be granted in the following situations:
- Non-delivery: Services not started within 72 hours of payment
- Technical issues: Service failures on our end preventing delivery
- Billing errors: Incorrect charges or duplicate payments
- Service quality: Significant failure to meet stated service standards
- Unauthorized charges: Payments made without customer authorization
4.2 Non-Refundable Services
The following are generally not eligible for refunds:
- Services that have been successfully delivered
- Custom content strategies and hooks (once delivered)
- Partial months of subscription services
- Services cancelled due to customer Terms of Service violations
- Results not meeting customer's subjective expectations
- Third-party platform actions (account suspensions, policy changes)
5. Refund Process
5.1 How to Request a Refund
To request a refund:
- Contact us within 30 days of the original payment
- Email: refunds@stackgrowth.com
- Include your order number, account email, and reason for refund
- Provide any relevant documentation or screenshots
5.2 Refund Timeline
- Refund requests reviewed within 48 hours
- Approved refunds processed within 5-7 business days
- Refunds returned to original payment method
- Bank processing may add additional 3-5 business days
5.3 Partial Refunds
In some cases, we may offer partial refunds:
- When services are partially delivered
- For service quality issues that don't warrant full refunds
- As goodwill gestures for customer satisfaction
6. Lifetime Refill Guarantee
6.1 What's Covered
- All follower services include lifetime refill protection
- If followers drop naturally, we'll replace them at no cost
- Guarantee applies to original order quantity
- No time limit on refill requests
6.2 Refill Request Process
To request a refill:
- Email: refills@stackgrowth.com
- Include your original order number
- Provide current follower count
- Refills typically processed within 48 hours
6.3 Refill Limitations
- Account must remain active and publicly accessible
- Drops due to account deletion/suspension not covered
- Mass platform purges may affect refill timing
- Refills provided in same gradual manner as original delivery
7. Chargeback Policy
Before initiating a chargeback with your bank:
- Contact our support team to resolve the issue
- Allow 48 hours for our response
- Chargebacks may result in account termination
- We reserve the right to dispute invalid chargebacks
- Chargeback fees may be passed to customers for frivolous claims
8. Billing Disputes
8.1 Common Billing Issues
- Unexpected charges after cancellation
- Duplicate payments
- Incorrect package pricing
- Currency conversion errors
8.2 Dispute Resolution
- Contact billing@stackgrowth.com immediately
- Provide transaction details and payment proof
- We'll investigate and respond within 48 hours
- Valid disputes resolved with refund or credit
9. Service Modifications
9.1 Package Upgrades
- Upgrades take effect immediately
- Prorated charges apply for mid-cycle upgrades
- No refunds for upgrading within billing period
9.2 Package Downgrades
- Downgrades take effect at next billing cycle
- No refunds for current billing period
- Previously delivered services remain unchanged
10. Force Majeure
Refunds may be delayed or modified due to:
- Payment processor outages
- Banking system disruptions
- Natural disasters or emergencies
- Government regulations or sanctions
11. Customer Responsibilities
To maintain refund eligibility:
- Provide accurate account information
- Maintain accessible social media profiles
- Comply with our Terms of Service
- Report issues promptly
- Respond to our support requests
12. Policy Updates
This policy may be updated to reflect:
- Changes in payment processor requirements
- Legal or regulatory changes
- Service improvements or modifications
- Customer feedback and business needs
Material changes will be communicated via email to active customers.
13. Contact Information
For refund and cancellation requests:
14. Final Notes
This policy is designed to be fair to both customers and StackGrowth. We reserve the right to make exceptions on a case-by-case basis for customer satisfaction while maintaining the sustainability of our business.
Remember: The best way to avoid refund issues is to contact our support team with any questions before purchasing. We're here to help ensure you choose the right service for your needs.